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Blog Entry# 4194547
Posted: Jan 12 (11:02)

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Jan 12 (11:02)   TTEs join the digital bandwagon - The Hindu

sreerup kol^~   159 news posts
Entry# 4194547   News Entry# 373782         Tags   Past Edits
Passengers on board the Shatabdi Express to Pune from Secunderabad were in for a pleasant surprise when the Travelling Ticket Examiner (TTE) brandished hand-held terminals to verify the status of reserved berths for the first time on Thursday.
Hand-held devices have been recently introduced on Indian Railways to cater to 51 Rajdhani and Shatabdi Express trains with the South Central Railway (SCR) among the zones chosen for implementing the computer-based passenger centric project on a pilot basis. About 40 such devices have been provided to ticket checking staff working on these select trains, explained senior officials.
devices enable TTEs to check and monitor ‘live’ vacancy status aboard the train and this is expected to bring in a revolutionary change in the standards of customer services, said Secunderabad’s Divisional Railway Manager Amit Varadan. He handed over the first set to the staff on duty by Train No. 12026/12025 Secunderabad - Pune - Secunderabad Shatabdi Express at Secunderabad Railway Station. TTEs can easily check passengers tickets to mark their occupation of the allotted accommodation and any vacancies arising during the journey can immediately come to their notice, which can be allotted to needy passengers on the train while running as real-time information will be available.
Since information is updated on an hourly basis, fraudulent travel can be easily detected, occupancy for food and bedrolls can be made instantly, refunds can be processed quickly and communication between the TTEs aboard the trains can help clear the RAC quota, they said.
TTEs in the following trains will be equipped with the devices apart from the above mentioned train: Train No. 12437/12438 Secunderabad - Hazrat Nizamuddin - Secunderabad Rajdhani Express, Train No. 12433/12434 Chennai Central - Hazrat Nizamuddin - Chennai Central Rajdhani Express, Train No. 22691/22692 KSR Bengaluru - Hazrat Nizamuddin - KSR Bengaluru Rajdhani Express.

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